ServiceNow FSO AI Engineer
📍 Location: Bangalore (Preferred) / Hyderabad
🌍 Work Mode: Offshore
🏦 Domain: Banking / Financial Services / GenAI / Agentic AI
We are looking for a skilled ServiceNow FSO AI Engineer to design and implement AI-powered capabilities within the ServiceNow Financial Services Operations platform, focusing on banking complaint management.
Key Responsibilities:
- Develop AI / GenAI capabilities integrated with ServiceNow FSO.
- Implement complaint summarization and AI-assisted classification.
- Build knowledge-grounded agent guidance and response drafting.
- Develop similar-case retrieval and emerging-theme detection.
- Implement AI-assisted complaint routing and prioritization.
- Integrate enterprise knowledge and complaint data into AI workflows.
- Implement human-in-the-loop approvals for sensitive customer responses.
- Ensure AI traceability, security, quality and model governance.
- Support root-cause analysis and systemic-issue identification.
Mandatory Skills:
- ServiceNow AI capabilities and workflow integration.
- GenAI / LLM solution engineering.
- RAG and enterprise knowledge integration.
- Prompt engineering and AI orchestration.
- API / integration development.
- Responsible AI and model governance.
- Financial-services data and security awareness.
Experience: 6–10+ years overall, with strong hands-on AI / GenAI engineering and demonstrable ServiceNow integration experience.
⭐ Direct ServiceNow FSO and banking / financial-services experience is strongly preferred.