🚀 We’re Hiring | ServiceNow FSO Software Engineer – Complaint Management
📍 Location: Bangalore (Preferred) / Hyderabad
🌍 Work Mode: Offshore
🏦 Domain: Banking / Financial Services / Complaints & Case Management
We are looking for an experienced ServiceNow FSO Software Engineer to configure, customize and develop complaint intake and case-management solutions within ServiceNow Financial Services Operations.
Key Responsibilities:
- Configure and extend ServiceNow FSO Complaint Management.
- Develop complaint intake and case-management workflows.
- Implement omnichannel complaint capture and taxonomy classification.
- Configure customer, product and account context.
- Build prioritization, routing, SLA and regulatory-clock controls.
- Implement investigation workflows, evidence capture and approvals.
- Develop integrations with banking, payments, CRM, fraud and analytics platforms.
- Develop APIs, Business Rules, Flow Designer workflows and reusable components.
- Support unit testing, integration testing, regression and UAT.
- Handle release management, defect resolution and production readiness.
- Maintain secure and auditable complaint history.
Mandatory Skills:
- Hands-on ServiceNow development experience.
- ServiceNow FSO.
- Complaint Management / Case Management.
- Flow Designer and workflow development.
- Business Rules and ServiceNow scripting.
- REST APIs and integration patterns.
- ServiceNow security and data controls.
- Testing and release management.
- Banking / Payments / Dispute Management knowledge.
Experience: 5–8+ years in ServiceNow development, with direct FSO or financial-services case-management experience highly preferred.